Since we provide manufacturer’s warranty of 3 years with PTZ Video Conferencing Cameras sold on this website, we only replace items if they are defective or damaged. If you need to inform us of a defective item, send us an email at and send your issue.

To return your product, you should mail your product to: Lead Global Pvt Ltd, Plot 69, 1st Floor, Sai Enclave, Sector 23, Dwarka, New Delhi-110077.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.